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Privacy Policy

Effective Date:04/06/2025
Smoke & Buns is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website, order online, or interact with us at our pop-up location.

1. Who We Are

Smoke & Buns operates as a pop-up kitchen and food delivery service. Our website and online ordering system are designed to help customers find our location, browse our menu, and place orders easily and securely.

2. What Information We Collect

We collect the following information when you use our services:

When ordering online or registering:

  • Full name

  • Email address

  • Delivery address

  • Phone number

  • Payment information (processed securely via third-party platforms)

  • Order history

When visiting our website:

  • IP address

  • Browser type and version

  • Cookies (see Section 7)

When contacting us:

  • Your name and contact details

  • Any message or enquiry submitted

3. How We Use Your Information

We use your personal data to:

  • Process your orders and payments

  • Communicate with you about your order or enquiry

  • Improve our services and customer experience

  • Send updates or promotions (if you’ve opted in)

  • Comply with legal obligations (e.g., record keeping, tax)

4. Sharing Your Data

We do not sell or rent your personal information. Your data may be shared with:

  • Payment processors (e.g., Stripe, Square)

  • Delivery partners for order fulfilment

  • Email platforms for promotional updates (only if subscribed)

  • Legal authorities if required by law

All partners are GDPR-compliant and only receive the data necessary to perform their service.

5. How We Store Your Data

Your data is stored securely on GDPR-compliant systems. We only keep your information for as long as necessary to fulfil the purpose it was collected for, including legal or accounting requirements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or outdated data

  • Request deletion of your data (where appropriate)

  • Object to or restrict processing

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 smokeandbuns@gmail.com

7. Cookies

Our website uses cookies to enhance user experience, analyse site traffic, and enable functionality like remembering your order. You can control cookie settings in your browser.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media or delivery platforms). We are not responsible for the privacy practices of these websites.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or business practices. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please get in touch:

📧 Email: Smokeandbuns@gmail.com
📍 Address: 20 royal terrace, southend on sea, SS1 1DU

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