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Terms and Conditions

Effective Date: 04/06/2025

Welcome to Smoke & Buns. By using our website, ordering from our platform, or visiting our pop-up location, you agree to the following Terms and Conditions. Please read them carefully.

1. About Us

Smoke & Buns is a street food kitchen offering smoked meats, burgers, sides, and more. We operate as a pop-up restaurant open for eat-in 3 days a week and offer delivery 5 days a week through our online ordering system.

2. Ordering & Payment

  • Orders can be placed online via our website or at our physical pop-up location.

  • Payment is required at the time of ordering via card or digital payment methods.

  • All prices include VAT where applicable and are listed in GBP.

  • Once an order is placed and payment is made, it cannot be cancelled if preparation has already begun.

3. Food Allergies & Dietary Requirements

  • Please inform us of any allergies or dietary needs before ordering.

  • While we take all necessary precautions, Smoke & Buns cannot guarantee the complete absence of allergens (e.g., nuts, gluten, dairy).

  • Vegan and vegetarian options are available and clearly marked.

4. Delivery Policy

  • Deliveries are available on selected days (up to 5 days per week).

  • Delivery times may vary depending on demand and location.

  • We aim to deliver within the estimated time but cannot guarantee exact delivery slots.

  • It is the customer’s responsibility to provide accurate delivery information.

5. Eat-In Pop-Up Operation

  • Our pop-up is open to the public 3 days a week for eat-in services.

  • Seating is limited and operates on a first-come, first-served basis unless otherwise stated.

  • We reserve the right to refuse service to any customer for disruptive or inappropriate behavior.

6. Refunds & Complaints

  • If you are unhappy with your order, please contact us within 24 hours via Email - smokeandbuns@gmail.com with your order number and a description of the issue.

  • Refunds or replacements are offered at our discretion.

  • Photographic evidence may be required in case of complaints about food quality or incorrect orders.

7. Promotions & Discounts

  • Any special offers or discount codes are subject to terms stated in the promotion.

  • Only one discount can be used per order unless stated otherwise.

  • Promotions may be withdrawn at any time without notice.

8. Intellectual Property

  • All content on this website, including logos, branding, and images, is the property of Smoke & Buns and cannot be reused or reproduced without permission.

9. Privacy Policy

  • We respect your privacy and handle your data in accordance with UK GDPR laws.

  • Your personal information is used solely for order processing, customer support, and marketing (if opted in).

  • We do not sell or share your data with third parties.

10. Changes to Terms

  • Smoke & Buns reserves the right to amend these Terms and Conditions at any time.

  • Continued use of our services after changes means you accept the updated terms.

11. Contact Us

If you have any questions about these terms or need support, please get in touch:

📧 Email: smokeandbuns@gmail.com
📍 Location: 20 Royal Terrace, Southend On Sea, SS1 1DU

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